You may also find your answers on this website. Through this Support Center you can find solutions to a wide variety of FARO-related issues. If you cannot find the solution you are looking for, simply log in and ask for one. To obtain a login for support, please create an account.
About FARO Support
With over 64 years of FARO experience, the Technical Support team is dedicated to providing you service that is best in class. In the Americas, FARO operates multiple Service Repair Centers for all FARO hardware products. These Centers are strategically located to facilitate our customers’ needs. Having state-of-the art equipment at their fingertips, our experienced Technical Repair team will service your FARO measuring devices according to our production standards and controlled processes. This ensures that we provide the highest level of repair consistency and quality.
FARO recommends to have any FARO measurement device checked and recertified once per year. This helps to ensure the optimal functionality and the best possible fulfillment of the specified accuracies. When you have your device serviced at one of our service centers, we will supply you with a new certificate and the device will be put through its paces. Additionally, all available upgrades will be performed at no charge.
FARO's experienced Technical Support staff is standing by to answer your equipment or application related questions. They will walk you through your personal requests step-by-step.
Services Offered
- Answer technical questions concerning the application of FARO products
- Provide technical hardware and software solutions
- Provide service for FARO hardware products (e.g. recertification according to ISO 17025)
- Provide maintenance contracts for FARO hardware that include:
- FREE Hotline
- FREE Recertification (once per year)
- FREE Repairs
- Loan Units Available (Premium Maintenance Contract)
Your Technical Support Team
