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"Session has timed out/expired" error during log in attempt

Enable third-party cookies in order to log in, applies to Safari and Google Chrome, and any other browsers that block third-party cookies by default. For Safari > Preferences > Security > Accept Cookies > Always

Internet Explorer 8 - Security Warning - "The current webpage is trying to open a site in your Trusted sites list. Do you want to allow this?"

If you have salesforce.com in your Trusted Sites list, you may receive this warning. To fix, add http://*.faro.com, https://*.faro.com, https://*.force.com, and https://*.salesforce.com to your Trusted Sites list.

Full documentation from Microsoft can be found at http://technet.microsoft.com/en-us/library/dd883248(WS.10).aspx

When Internet Explorer Enhanced Security Configuration is enabled on your server, the security settings for all Internet sites are set to High. If you trust a Web page and need it to be functional, you can add that page to the Trusted sites zone in Internet Explorer.

Navigate to the site that you want to add.
On the status bar, double-click the security zone name (such as Internet) to open the Internet Security dialog box.
Click Trusted sites, and then click Sites.
In the Trusted sites dialog box, click Add to add the site to the list, and then click Close.
Refresh the page to view the site from its new zone.
Check the status bar of the browser to confirm that the site is in the Trusted sites zone.

Home

Click this tab to access your personal account information, including any cases you have previously submitted. You must log in to access this area. Once you have logged in, click a tab bar to access.

Find Solution

Click this tab to search the knowledge base and view solutions. Click a subject link to view the details of the incident.

Log a Case

Click this tab to submit a question or case to our support staff when you are unable to find your solution by searching the knowledge base. If you do not have a customer account, you must create one before your question will be submitted. The system may suggest possible answers during the search which you can view before submitting your question.

When submitting questions we ask that you prove the following depending on the situation.

For General Inquiries:

Detailed Description of the Situation
Severity Level
Contact Information for Follow-Up

For Hardware Inquiries:

Serial Number
Detailed Description of the Situation
Picture or Screen Capture of the Error/Problem
Event Log for USB Series Equipment
For Accuracy Issues
Accuracy Test Results (S.P.A.T. Test)
Severity Level
Contact Information for Follow-Up

For Software Inquiries:

Hardware or Portlock (Dongle) Serial Number
Detailed Description of the Situation
Software Name/Type
Driver Version
Software Version & Build
Operating System Details and Computer Specifications
Pictures, Sketch or Drawing of Your Application or Issue
SAT (4.0), FCE (X), (CAD) file, XLN file, FCD (Q), SCT or Report Information
Severity Level

View Cases

Click this tab to submit a question or case to our support staff when you are unable to find your solution by searching the knowledge base. If you do not have a customer account, you must create one before your question can be submitted. The system may suggest possible answers, which you can view before finally submitting your question.

Search

Click Find Solution to search the knowledge base. Using Search Solutions menus and search text to narrow your search. You can view the list of solutions, sort the answers, and page through the list.

Attachments

Please limit the email body to no more than 100 KB. Additionally, email attachments sent to this address must be less than 5 MB.

Response Time

You should expect a response from FARO within 1 business day, if not earlier.

For emergencies, please call 1-800-736-2771.