Maintenance

Certification

As leading manufacturer of devices in the area of portable measuring solutions, FARO® is convinced of the quality of our products.

To maintain the FARO Hardware and to ensure keeping the Accuracy in specification, every device should be service and recertified in a FARO Service Center once a year. This ensures that the device is installed with the latest firmware and meets accuracy specifications. With every service we issue a certificate valid for one year.

FARO recommends to have any FARO measurement device checked and recertified once per year. Provide technical hardware and software solutions.

Helps Ensure Optimal Functionality

Automatic Integration of Available Upgrades

Provides Best Fulfilment of Accuracies

Warranty contract

We have two levels of warranty contracts to meet your needs: Premium and Standard – both include annual calibration, inspection, repair and maintenance by our experts. The Premium also includes a loaner unit to minimize the impact of not having your device should you have to return your equipment for service.

Standart Warranty

Hotline – Free of charge Hotline support (email, telephone, online system)
Extended Warranty – Free of charge updates and repair incl. return shipment1
Certification – Annual system check and recertification
Priority Service – All requests and services are handled with priority
Accessories – 10% discount on all accessories and rental units

Premium Warranty

Includes all services of the standard warranty and additional:
Loaner unit – Free of charge loaner unit during each service2
Shipping charges - FARO covers all shipping charges

1 Not covered under warranty are self-inflicted damages caused by improper handling/usage of the device. 2 Loaner units are subject of availability. 


Contact our after-market-sales-team and request your personal quote for a warranty contract: ams@faroeurope.com



What to expect when you have your equipment certified?

All available upgrades will be performed at no charge. Includes inspection of cables, connections and boards, latest upgrades to the engineering specifications, cleaning, label replacement and performing the certification. You will also receive a new certification document.

Includes return shipping charge. Remain covered and take advantage of this valuable service. Your warranty will ensure annual compliance of your equipment’s ISO certification! Be sure to purchase your new warranty plan before your warranty expires. Contact us any time if you have any questions regarding your order.

Hotline

Our multi-lingual customer service staff are available from 7am to 4pm from Monday to Friday.
Hotline: +49 (0)7150 9797-400 or support@faroeurope.com
Free call*: 00800 3276 7378
Free fax*: 00800 3276 1737

*available from Austria, France, Germany, Italy, Spain, Swiss, The Netherlands, United Kingdom

FARO Support Hotline

Self Service Portal Click here
Technical Support Click here
Free Hotline: 00800 3276 7378
Direct Dial: +49 7150 9797 400
 

Warranty & Accessories


Free annual certification, free of charge repair of damages, 10% off on accessories and more!

Direct Dial: +49 7150 9797-700
Email: ams@faro.com





Certify My Product


Ensure optimal functionality of your FARO equipment and the best verification of accuracies.