Case Studies

MRO Dedicated to Quality Chooses FARO

MRO Dedicated to Quality Chooses FARO

Airborne Maintenance & Engineering Services (AMES) is a one-stop, total solution aircraft maintenance, repair, and overhaul (MRO) provider. AMES (www.airbornemx.com) provides heavy maintenance, line maintenance, engineering and manufacturing, component repair and overhaul, and material sales.

As a state-of-the-art repair station AMES has all of the equipment necessary to provide a total quality product. Operating out of Wilmington, Ohio with line maintenance stations in Erlanger, Kentucky and Miami, Florida, AMES is a FAA/EASA 145 Repair Station. The AMES Component Repair & Overhaul Facility as well as their Engineering & Manufacturing Departments are AS9100:2004 and ISO9001:2008 certified. Built on a 30-year airline maintenance legacy, AMES offers the experience, equipment, and efficiency critical to delivering high-quality, cost-effective MRO services.


As you can imagine, AMES works with aircraft parts and components. These parts range in size from 2-3 inches up to 8 feet. AMES deals in so many different parts because they are received through repair orders and/or the parts are received during Heavy Maintenance visits. This makes it difficult because the parts have to be turned quickly.

Often these parts would be measured and inspected using traditional tools such as calipers, micrometers, and dial bore gages. The problem with these types of tools is that they just aren’t fast enough for AMES’ needs and did not provide an easy reporting ability.

“We were very limited in the type of inspections we could perform due to the hand measuring devices we were utilizing,” said Brad Heath, AMES’ Director of Component Repair & Overhaul.


In looking for a better solution, AMES was primarily interested in mobility, in a portable solution. They wanted a solution that they could not only move around, but one they could take to the different parts and even different locations where they needed an inspection tool.

After doing a market search, AMES decided to go with a FARO solution due to the reputation of FARO’s products and because FARO’s portable CMMs are both mobile and versatile. After seeing a product demonstration at their facility and on their specific parts, AMES acquired an 8-ft FaroArm Quantum with PolyWorks® software.

The FaroArm is very easy to use and the technology was quickly accepted. In fact, AMES continually finds new uses for their FaroArm in their day-to-day operations. They utilize their arm for inspection purposes and for reverse engineering. The portability, automatic reporting, and accuracy are key features that they rely on.

Return on Investment

“The FaroArm has made a great improvement in our ability to reduce our scrap rates,” said Mr. Heath. “It has reduced setup and tear down times with its ability to measure parts directly on the machine. I would say our overall quality has increased using FARO. For AMES, deciding to switch to FARO has meant reduced scrap, time and money savings, and new capabilities and customers gained.”

Inspections for most parts have been reduced from one and a half hours down to only thirty minutes. Best of all, AMES was able to see a total return on their investment within nine months. From that point, it’s about continued efficiency and savings.

“The support that we have received from FARO has been exceptional,” said Mr. Heath. “From the very beginning, FARO has gone out of their way to answer any question and help solve any situation we have had. I would highly recommend FARO to anyone.”


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