Service and Maintenance

FARO is committed to providing competitive service plans tailored to fit your needs, supported by comprehensive maintenance agreements to ensure your solutions operate at peak performance for the life of the product. Worldwide, we offer customer support in 14 languages and provide on-site maintenance in 11 global factory service centers.

Support Resources

FARONow! Customer Portal

Access resources and personalized service information related to your FARO solution.

Service and Maintenance

See service plans and maintenance information and find a service center near you.

Plan Overviews

Software Maintenance Plan

Learn all the benefits of keeping your maintenance plan current, including access to the latest innovations.

Hardware Service Plan

See detailed information about keeping your FARO solution in top condition.
  • Service Contact Info
  • Factory Service Centers

Visit the FARONow! Customer Portal for immediate access to your FARO account, products and licenses, warranty status, support requests and more. Don’t have an account? Learn all about the benefits of this around-the-clock service >

FARO also offers email and telephone support for training and technical assistance, or to schedule service. Support hours are Monday through Friday. See below for availability and contact information for your region:


  • Americas

    North America

    8:00 a.m. to 7:00 p.m. Eastern Standard Time (EST)

    support@faro.com

    +1 (800) 736-2771


    Mexico

    8:00 a.m. to 5:00 p.m Central Daylight Time (CDT)

    soporte@faro.com

    011 52 814 170 3542


    Brazil

    8:00 a.m. to 5:00 p.m Brasilia Standard Time

    suporte@faro.com

    0800-047-4271

  • Europe

    8:00 a.m. to 5:00 p.m. Central European Standard Time (CET)

    support.emea@faro.com

    +49 (0) 7150 / 97 97 400

  • Asia-Pacific

    Australia

    8.30 a.m. to 5.30 p.m. Brisbane Standard Time (BST)

    supportap@faro.com

    +61.7.30296000

    Toll Free: 1 (800)981-1503


    China

    8:30 a.m. to 5:30 p.m. China Standard Time (CST)

    supportchina@faro.com

    +86.4006776826


    India

    9 a.m. to 5 p.m. India Standard Time (IST)

    supportindia@faro.com

    Toll free: 1800.1028456


    Japan

    9:00 a.m. to 5:30 p.m. Japan Standard Time (JST)

    supportjapan@faro.com

    Toll free: +81.0120.922927


    Singapore

    8:30 a.m. to 5:30 p.m. Singapore Standard Time (SST)

    supportap@faro.com

    +65 65 111 350

    Toll free: 1800 511 1360


    Thailand

    8:30 a.m. to 5.30 p.m. Thailand Standard Time (TST)

    supportthailand@faro.com

    +662.315.8999

    Hotline: +662 315-8905

FARO offers 11 service centers globally to ensure your hardware is fully optimized for the life of the product, including annual calibration and certification and product repair.


Ready to schedule your service/certification?

Create a FARONow! Customer Portal account or log in with an existing account.

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