Case Study

FARO Empowers Innovative Intelligence with Comprehensive and Accurate 3D Investigative Evidence

FARO® Empowers Innovative Intelligence with Comprehensive & Accurate 3D Investigative  Evidence

The ability to present unbiased, accurate 3D data in the courtroom as opposed to conventional 2D evidence can make all the difference in the outcome of a case. While still photographs, manual measurements, and written reports have been widely accepted as standard procedure, they often offer a limited perspective of a crime, crash, or fire scene that could be laden with information bias.

When called upon, investigators (whether public or private) are tasked to seek and present the truth for their clients. For the most part, they only have a single opportunity to document evidence that is relevant and critical to the case, and they must ensure that the collected evidence stands up to scrutiny in court.

For private investigation company Innovative Intelligence, the ability to quickly and accurately deliver crucial evidence for their clients’ investigations is paramount to cementing their success in an industry where credibility is key. Based in Auckland, New Zealand, Innovative Intelligence offers nationwide private and corporate investigation services — such as criminal and claims investigations.

Recognizing the Need for Change

Familiar with the struggles of evidence collection, the team at Innovative Intelligence saw great value in capturing scenes in 3D detail, so they embarked on a journey to find a solution that would both improve their work processes and ensure the validity of their findings.

Drones were initially adopted for overhead captures, which helped the team to provide context and perspective for investigation scenes that spanned a large area. However, this failed to sufficiently document and preserve the details in the scene. The team relied on conventional methods like cameras for scene captures and employed laborious methods like tape and laser measures for cases that required accurate measurements.

Frustrated, the team went on to research advanced 3D scanning solutions that were available in the market. After going through reviews on forums, the company made a decision to get in touch with FARO to learn more about its 3D laser scanners and software, and the rest was history.

Enhancing Investigation Capabilities with 3D Laser Scanning

A primary concern for Innovative Intelligence was to be able to obtain accurate measurements that would stand up in court. This would reduce contention over investigative evidence presented by the company on behalf of their clients. In addition, the team also desired solutions that were easy to use as none of them had prior experience with 3D scanning technology.

The team eventually invested in the FARO® FocusM 70 Laser Scanner, FARO® ScanPlan™ 2D Handheld Mapper, FARO® SCENE Software, and FARO® Zone 3D Software — a suite of solutions that significantly enhanced their capabilities and expanded the range of services they could offer their clients.

Details in most investigation scenes like apartments, vehicles, and fire sites can now be digitally captured in 3D with the FocusM 70, which proved especially useful for cases of arson, fatal accidents, and sexual assault, where precise data analysis is key. Separately, the ScanPlan is employed to offer visualizations of a scene in 2D for cases like burglaries, or to offer a snapshot of an apartment complex’s floorplan to complement the detailed scans done with the FocusM 70.


Besides the various benefits of the FARO hardware and software, what really swung our decision was FARO’s offer to provide a technical expert’s support if ever a situation arises where our scans are challenged in court.

Hamish Williams
Managing Director, Innovative Intelligence


Reaping Fulfilling Results

Soon after adopting the FARO solutions, Innovative Intelligence’s capabilities rose to prominence among both private and public sectors due to its involvement in the investigation of a high-profile fire accident. The company was engaged by an insurance firm to digitize the damage to the roof and top floor of the SkyCity Convention Centre in Auckland, New Zealand, which was still under construction at the time.

Intelligence was able to scientifically and forensically recreate the scene and produce a 3D, to-scale replication of the fire site and a Scene2Go viewer to assist in the investigation into the cause of the fire. Insurers and investigators who could not be physically present at the fire site were now able to visualize and assess the damages — and even deduce the cause of the fire incident. These outputs were shared across multiple agencies, including the fire and police departments, and major insurers to assist in all aspects of the inquiry.

New Possibilities

With FARO’s FocusM 70 Laser Scanner, Innovative Intelligence is able to efficiently capture a 3D representation of a scene as it is at the time of the scan and record everything visible as data points — with just one scan. This point cloud data can later be used to digitally take measurements, create diagrams, animate the scene, and present “walk-throughs” for courtroom presentations.

“Our FARO laser scanners and software have given us greater confidence that we’ve captured the investigation scene quickly and effectively,” shared Hamish. “Previously, we would spend an entire day in a three-bedroom apartment to capture all the details in the scene. But with the laser scanner, you know you’ve captured the scene thoroughly — inside and out — within just two to three hours.”

Empowered by the FARO solutions, the company has been able to bring together various tools of the trade, such as merging point cloud data from different sources with the FARO laser scan data, to accurately reconstruct an incident and provide a fuller picture. This has boosted the company’s reputation for delivering realistic and compelling results for courtroom exhibits and claims investigations. “Recreating a scene digitally and offering 3D perspectives as demonstrative evidence can aid with the visualization of where things are. There is just less ambiguity compared to still photographs as the evidence speaks for itself,” added Hamish.Besides offering investigation services, Innovative Intelligence is now also equipped to provide specialized services where laser scanning is utilized to map and preserve actual scenes in 3D — with detailed information within centimeter accuracy. Indeed, the way that investigations and evidence collections are done has been thoroughly transformed with advanced technologies like FARO’s 3D laser scanners. And increasingly, law enforcement and forensics communities around the world have also begun to accept the use of laser scanners in investigative work. 

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